Lexmark X734DE - Paper Jam Service Check

Diagnostic information 2-77
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242.26—Paper Jam service check
242.27—Paper Jam service check
Step Questions / actions Yes No
1 1. Determine the input tray. Touch
Menus ()—Paper Menu—Default
Source.
2. Bring the printer up in Diagnostics Menu
(turn the multifunction printer off, press
and hold 3 and 6, turn the MFP on, and
then release the buttons when the
progress bar displays).
3. Touch PRINT TESTS.
4. Select a tray you determined in step 1.
5. Touch Single.
Problem resolved. Go to step 2
2
Is the tray 3 a high-capacity input tray (2,000-
sheet feeder)?
Replace the HCIT top
plate. See “Top plate
assembly removal” on
page 4-303.
Replace the complete
tray 3 option.
Step Questions / actions Yes No
1 1. Bring the printer up in Diagnostics Menu
(turn the multifunction printer off, press
and hold 3 and 6, turn the MFP on, and
then release the buttons when the
progress bar displays).
2. Touch PRINT TESTS.
3. Select a tray below tray 2.
4. Touch Single.
Did the page print correctly?
Problem resolved. Go to step 2.
2
1. Turn the printer off.
2. Open the front access door.
3. Turn the transport belt gear clockwise.
Did the transport belt move?
Go to step 3. Replace the transport belt.
See “Transfer module
removal” on page 4-191.
3
1. Bring the printer up in Diagnostics Menu
(turn the multifunction printer off, press
and hold 3 and 6, turn the MFP on, and
then release the buttons when the
progress bar displays).
2. Touch MOTOR TESTS.
3. Touch Align Motor.
Can you hear the align motor run?
Replace the complete
tray 2 option.
Replace the paper pick
mechanism. See “Paper
pick mechanism
assembly removal” on
page 4-137.