Lexmark X734DE - Paper Jam Service Check

Diagnostic information 2-83
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243.26—Paper Jam service check
243.27—Paper Jam service check
243.29—Paper Jam service check
Step Questions / actions Yes No
1 1. Determine the input tray.
2. Bring the printer up in Diagnostics Menu
(turn the multifunction printer off, press
and hold 3 and 6, turn the MFP on, and
then release the buttons when the
progress bar displays).
3. Select PRINT TESTS.
4. Select indicated.
5. Select Single.
Did the page feed correctly?
Problem resolved Go to step 2.
2
Is tray 2 a high-capacity input tray (2,000-
sheet feeder)?
Replace the HCIT top
plate. See “Top plate
assembly removal” on
page 4-303.
Replace the complete
tray 4 option.
Step Questions / actions Yes No
1 1. Bring the printer up in Diagnostics Menu
(turn the multifunction printer off, press
and hold 3 and 6, turn the MFP on, and
then release the buttons when the
progress bar displays).
2. Select PRINT TESTS.
3. Select a tray below tray 4.
4. Select Single.
Did the page feed correctly?
Problem resolved. Replace the complete
tray 4 option.
Step Questions / actions Yes No
1 1. Bring the printer up in Diagnostics Menu
(turn the multifunction printer off, press
and hold 3 and 6, turn the MFP on, and
then release the buttons when the
progress bar displays).
2. Select PRINT TESTS.
3. Select Tray 3.
4. Select Single.
Did the page feed correctly?
Problem resolved. Go to step 2.
2
Is tray 3 a high-capacity input tray (2,000-
sheet feeder)?
Replace the HCIT elevator-
up sensor. See “HCIT
elevator motor with
sensor removal” on
page 4-296.
Replace the complete
tray 3 option.