Milestone LOGOS One - Yearly; How to Start the Remote Assistance

Milestone s.r.l.
MM098-002 – LOGOS ONE – Operator Manual
107
7.6 Yearly
Call your service support for preventive maintenance contract.
7.7 How to start the remote assistance
This procedure explains how to activate the Remote Assistance in case of request by Service Department.
It is necessary to connect LOGOS ONE to Internet in order to allow Remote Assistance services (for further
details see the chapter 2.8).
In administrator screen, press “Service” icon to get Service Screen.
Press “Remote Assistance” to start the connection:
At this point remote service works with your instrument.
The Remote Assistance will be disabled by remote service.
The filter must be completely replaced (and NOT cleaned) at least once a year
Do not disconnect nor restart the instrument during the remote connection.
ALWAYS COMMUNICATE THE SERIAL NUMBER (S.N.) OF THE UNIT.
MILESTONE CANNOT CONNECT TO UNIT WITHOUT THE S.N.
THE SERIAL NUMBER IS AVAILABLE IN “ HELP” ICON IN MAIN SCREEN.