9.1.6.5 Fault – Acknowledgement by hand
As soon as the system is ready for operation, the fault can be acknowledged. This is done in the
extraction status menu by pressing the key.
After the key has been pressed, the initialisation cycle starts. This cycle should be monitored.
The device's protective hood should not yet be put back. After completing the initialisation cycle, the
instrument will go into a waiting status until the next measurement cycle (every 20 minutes). The meas-
urement cycle should also be observed without the device’s protective hood, as not all components
are used in the initialisation cycle.
If a fault should re-occur, the service data must be re-read out from the device by means of
the MSENSE® DGA 9 Service Tool . The read-out service data must be sent to the MR Service De-
partment (see page 2) for analysis. Please now wait for the MR Service Department report before
taking any further action.
9.1.6.6 Fault – Acknowledgement via command file
An acknowledgement via a command file requires a communication connection to the device. The
service data must be read out and sent to the MR Service Department for analysis. The response by
the MR Service Department can take different forms. There may be a hardware issue requiring on-site
deployment, or there is the possibility that a so-called device command file may resolve the problem.
Only use the MSET DGA Service Tool to transfer this command file to the device. NEVER load an old
command file, which you obtained earlier for another device, onto the current device without contact-
ing the MR Service Department.
The extraction unit is very complex. Acknowledging a fault without performing a detailed analysis and
executing the appropriate steps can lead to various hazards.
9.1.7 MSET DGA Service Tool
The MSET DGA Service Tool (MSENSE DGA Service Tool.exe) is an auxiliary software for the devices
of the MSENSE® DGA family.
The software is mainly used for:
• Updating firmware and setting parameters for the MSENSE
®
DGA devices
• Reading out service data (configuration, parameter setting, diagnosis and measured data)
9.1.7.1 Distribution / Installation
The MSET DGA Service Tool is sent as a compressed file (zip-file).
Installation is not necessary. Simply unpack the compressed file to the required directory.
9.1.7.2 System requirements
The following system requirements must be fulfilled for the MSET DGA Service Tool:
• Personal computer (PC) with a Microsoft® Windows operating system such as Vista, Windows
7, Windows 8 or Windows 10
• Ethernet interface
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