164 Troubleshooting
4Troubleshooting
This section describes undisplayed malfunctions and failures of the printer, possible causes and countermeasures.
Note
• The current status and error information of your printer can be checked from the Printer Status tab > Status Information on MSM.
If your printer is not operating correctly, check this Status Information first.
• Make sure to use the latest version of MSM.
To check the latest available version, go to Help > Version > Check for updates on MSM.
If old version is installed in your computer, download the latest version from MUTOH Club.
MUTOH Status Monitor Operation Manual
Installation and initial setup troubleshooting
Description Possible cause and Remedy
Cannot perform the initial inkcharging.
Is the front cover, or the maintenance cover open?
• Close the front cover, or the maintenance cover.
Is the media loading lever raised?
• Lower the media loading lever.
Are high-capacity ink pack adapters inserted all the way into the printer?
• Make sure high-capacity ink pack adapters are all inserted properly.
"Replacing ink bag" P. 118
Ink does not come out afterink charging.
Is the ink bag too cold?
• Leave the ink bag at room temperature for at least three hours, and perform
cleaning several times.
"Head cleaning" P. 123
Is the power turned OFF during ink charging?
• Turn the power ON again and continue ink charging.
Nozzle missing occurs afterinitial ink
charging.
Did you perform head cleaning?
• Perform cleaning, then, check the print result.
"Head cleaning" P. 123
• If there is no improvement in the print result even after performing cleaning,
leave the printer unused for an hour or more.Then perform cleaning or “Little
Charge” again and check the print result.
• If the problem still persists, contact your local Mutoh dealer.
MSM or RIP cannot access tothe printer.
Is Ethernet cable connected correctly?
• Securely connect the Ethernet cable to the Ethernet Port.
Are the network settings configured correctly?
• Configure the network settings correctly.
Do the printer’s network settings match the computer’s settings?
• Match this product’s network settings with the computer side environment.
"Connecting to a Computer" P. 12, "Setup 23: IP Address" P. 88, "Setup
24: Subnet Mask" P. 88
, "Setup 25: Gateway" P. 89
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