Troubleshooting 165
Boot-up troubleshooting
Symptom Possible cause and Remedy
Does not work at allafter power
activation /after loading the media.
Is the power cable connected to the plug?
• Connect the power cable.
Does the AC power supply provide the specified voltage?
• Connect the cable to another outlet.
Is the front cover, or the maintenance cover open?
• Close the front cover, or the maintenance cover.
Is the pressure rollers released?
• Lock the pressure rollers.
Is the media loaded correctly?
• Load the media correctly.
"Loading a roll media" P. 22
Is the high-capacity ink pack adapter inserted?
• Insert the high-capacity ink pack adapter.
Do you use the printer within recommended environmental conditions?
• Make sure to use the printer within the specification range.
“Ensuring a suitable place for installation” of the “Startup Guide”
Is there any error message displayed on MSM?
• Go to the Printer Status tab in MSM and check that if any error message is
displayed in the Status Information.
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