168 Troubleshooting
Printing-related troubleshooting
Symptom Possible cause and Remedy
The printer does not print.
Is Ethernet cable connected correctly?
• Securely connect the Ethernet cable to the Ethernet Port.
"Connecting to a Computer" P. 12
Is there any error message displayed on MSM?
• Go to the Printer Status tab in MSM and check that if any error message is
displayed in the Status Information.
The carriage pauses at either side of the
printerwhile printing.
Does your computer meets the following requirements?
• OS: Windows 11, Windows 10, Windows 8.1
• CPU: Intel (R) Core (TM) i5 / i7
• Memory: No less than 8G byte
•Network:
Use a network port that supports Gigabit Ethernet, and an Ethernet cable that
supports Category 6 Gigabit Ethernet or later.
Do you use a Gigabit Ethernet cable?
• To connect your printer to your computer, use a Gigabit Ethernet cable
Category 6 or later.
Is MPS enabled?
• Check the status of MPS.
"Menu 8: MPS" P. 50
When set to "On":
Check that your computer (specification, CPU load), Ethernet cable
(specification, connectivity) and network environment meet the requirements.
When set to "Off":
In MSM, the checkbox "MUTOH Print Server (MPS)" is unchecked or "MPS
Optimization" is set to "Disable". Try enabling MPS in MSM.
• MPS settings can be changed in MSM.
Smears or missing area partially appears
on the prints.
Are any curls or warps present on your media?
• Set the edge holder at both edges of the media.
• Check that you select the appropriate vacuum fan setting.
"After loading the media..." P. 29, "**>7: Vacuum Fan" P. 74
Does the printer heater deform your media?
• If the heater deforms the media loaded to the printer before printing, go to the
“Start Feed” menu to increase the media feeding amount.
"Setup 28: Start Feed" P. 90
Does the media contain moisture or are you using the creased or wrinkled
media?
• Replace it with the new media.
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