NCR 7197 II SERIES - Contacting a Service Representative

7197 Series II Owner’s Manual Chapter 3: Solving Problems
June 2011
42
Other Serious Problems
The following problems all need to be corrected by a qualified service representative. See
the next section, “Contacting a Service Representative.”
 Printer will not cycle or stop when required
 Illegible characters
 Paper will not feed
 Knife will not cycle or cut
 Printer will not communicate with Host
Contacting a Service Representative
For serious problems, such as the printer not printing, not communicating with the host
computer, or not turning on, contact your NCR-authorized service organization to arrange
for a service call. In addition to the service guide listed below, other service-related
materials may be available. Contact your NCR-authorized service representative to obtain
the service guide.
 7197 Series II Thermal Receipt Printer: Service Manual (B005-000-XXXX)
(includes the Troubleshooting Guide and the Preventative Maintenance Guide)
 7197 Series II Thermal Receipt Printer: Parts Identification Manual (B005-000-XXXX)
 7197 Series II Thermal Receipt Printer: Owners Manual (B005-000-XXXX)