NCR RealScan 7837-3000 - The Scanner Does Not Read Your Bar Code at All; Troubleshooting the Cordless System

Chapter 12: Maintenance 12-5
• Thebasemaynotbeprogrammedtooutputyourbarcodedata
properly.Forexample,youscan“12345”andthehostdisplays
“A12345B.”
Reprogramthebasewiththepropersymbologyselections.SeeChapter
6.
The scanner does not read your bar code at all.
1. Scanthesamplebarcodesinthebackofthismanual.Ifthescanner
readsthesamplebarcodes,checkthatyourbarcodeisreadable.
Verifythatyourbarcodesymbologyisenabled(seeChapter6).
2. Ifthescannerstillcannotreadthesamplebarcodes,scanAll

Symbologies(seeChapter6).
Ifyouarenotsurewhatprogrammingoptionshavebeensetinthe
base,orifyouwantthefactorydefaultsettingsrestored,scanResetting
theStandardProductDefaults(seeChapter10).
Troubleshooting the Cordless System
Thescannermustbelinkedtothebaseforthesystemtowork
properly.SeeʺLinkingScannertoBaseʺinChapter1.
