NGTeco Time Clock - K4 Model User Manual
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15 Troubleshooting
Category Issue Quick fix
Power
The clock does not operate
after the power is supplied
• Check the Power Cable for any damages.
PIN I lost my PIN
• Contact the Administrator to change the PIN.
• If you have lost the Admin PIN, contact the
Fingerprint
The enrolled fingerprint
could not be authenticated
• Place the finger in a proper position.
• Make sure your finger is free from cuts and
stains. If the registered finger has such flaws,
enroll another finger.
Admin I lost my Admin credentials
•
Contact another Admin to reset your
credentials.
• Contact the supplier for further proceedings.
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