User Manual N11
Troubleshooting
Industrial PC
3085-US-2.4 www.noax.com Page 89 of 120
14.4 Repairs
Please observe the following instructions to ensure that your repairs are carried out
quickly and smoothly:
D Please use the service form available on our website at www.noax.com . It can be
downloaded as a PDF or Wordfile. Please include as much information on the form
as possible and include it with the return shipment.
D Before shipping your device, you should backup the hard drive. We are not liable
for any accidental loss of your data.
D If your system is password protected, please delete the administrator password or
tell us what it is. If you fail to do so, we will reset the password if necessary.
D Please ensure that transportation is safe and suitable packaging is used. Use the
original packaging if possible. We are not liable for any damages that may occur
during transportation.
D We recommend using UPS Standard for shipping. You must prepay for shipping.
We will also accept unpaid UPS Standard shipments during the warranty period.
We do not accept extra services such as express services, etc.
D In urgent cases, we offer loan equipment for the duration of the repairs for a small
fee. Please contact our hotline.
Please find contact information on the back cover of this user manual.
14.5 Download Center
You can find the “Download Center” on our website www.noax.com.
There you can access:
D Manuals and documentation for the Industrial PCs and accessories
D Drivers, e.g., for the mainboard chip set, graphics controller, and network controller
D Software, e.g., the nSMART™ software and test software for RFID readers
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