general information that will maximize the value of your TX1 experience with this
feature.
Note: The access code for a mobile device will be needed to acquire its backup
file. Biometric security methods are not typically allowed by mobile devices for
the types of host computer interactions needed to acquire their backup files.
Newer OS versions will likely require multiple entries of that code at various
stages of the mobile backup acquisition workflow.
4.9.1 Connecting and detecting mobile devices
Mobile devices are always connected to the USB source port on TX1. The mobile
device connector type can be different on different devices, but the communication
protocol is always USB. Please be aware that the types of connectors provided or
supported by mobile device manufacturers may change over time.
Regardless of the mobile device’s connector type, commercial adapter cables are
readily available at a reasonable price, and they will be needed to connect different
mobile devices to TX1. Contact OpenText Customer Support if you need assistance
finding a suitable mobile device USB adapter cable for use with TX1.
After connecting a mobile device to TX1, it should automatically be detected and
shown in the Sources list available at the bottom of the Home screen. That same
Sources list is available when selecting a source for a mobile backup acquisition job.
However, unlike standard media (HDDs, SSDs), there are some notable nuances
with mobile device detection that can cause a connected device to not show as
detected/usable on TX1. These are covered in the following paragraphs.
For an iOS device, if trust has not been established with TX1 as the host computer
system, the device will still be detected by TX1, but it will not be selectable as the
source for a mobile backup acquisition job. Also, the device information displayed in
TX1 will be limited until trust is established. To establish host computer trust on an
iOS device after it is attached to TX1, unlock the screen and acknowledge that you
want to trust the attached computer. Once TX1 is trusted by the device, more device
details will be shown on TX1, and it will be selectable as the source for a mobile
backup acquisition job.
For an Android device to be detectable by TX1 at all, its USB Debugging setting
must be enabled. The method to get that setting to appear differs across phone
vendors and/or Android OS versions. However, most devices seem to require that
they first be put in Developer mode in order to access the USB Debugging setting.
Check with the vendor of the device to see how to turn on Developer mode. Once
USB Debugging mode is enabled, trust will be fully established and the device will
be selectable for a mobile backup acquisition job.
Note: The methods employed by Apple and the various Android phone
manufacturers to trust the TX1 as a host computer will likely change over time.
Referring to the manufacturer’s documentation for a given phone and OS
version will be the best way to establish host computer trust to allow backup
file acquisition on TX1.
4.9. Mobile backup acquisition
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User Guide
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