6.2.1 Power supply issues
The power supply provided with TX1 is capable of powering TX1 and nearly all
combinations of drives. TX1 also employs staggered power sequencing for the
source and destination drives. With staggered sequencing, power is first provided to
one drive as it spins up, then to the second drive as it spins up, and so on. This
feature prevents large current demand spikes at initial power-up, which helps to
ensure reliable operation even with a heavily loaded system. Due to staggered
power sequencing, it is normal to hear the source and destination drives spin up
separately.
During power-on initialization and self-test, TX1 checks the output voltages of the
power supply. If the voltage is below the minimum specification, TX1 displays a
warning.
If you are having difficulty turning TX1 on, check the status of the DC power LED
on the TP6 power supply connector to ensure that it is on, which indicates TX1 is
connected to power.
6.2.2 Thermal issues
TX1 is constantly monitoring the operating temperature of key components inside
the unit. While it was designed to have plenty of operating temperature margin,
conditions that affect the airflow or the effectiveness of the cooling system inside the
unit can occur. Depending on the severity of the issue, overheating can possibly
cause performance issues and/or physical damage to the unit.
Should any of the key components become overheated for any reason, a warning
will be provided in the top navigation bar (dark gray bar across the top of the
screen). The first level warning will be a yellow triangle that indicates temperatures
are on the rise. Clicking the yellow triangle will provide an informative message, but
the unit will otherwise operate normally in this condition indefinitely. If conditions
do not improve, the warning triangle may eventually turn red, indicating a major
thermal issue with the unit. In that scenario, you will automatically be prompted to
immediately shut down the unit to prevent permanent damage. You will have the
option to ignore the shut down message, but this is strongly discouraged.
If the yellow warning triangle is present, please check to make sure that all airflow
openings on the unit are open and free of obstruction. This includes the inlet vents
on both sides of the unit and the fan outlet vent in the rear. If there are no
obstructions to these airflow vents, then please contact OpenText Customer Support
at your earliest convenience for further guidance.
If the red warning triangle is present, please immediately shut down the unit via the
automatic shut down prompt. Check that there are no obstructions to the inlet or
outlet air vents, and let the unit cool down for a few minutes before attempting to
use it again. If the red warning triangle condition returns, please immediately shut
down the unit and contact OpenText Customer Support for further guidance.
6.2. Troubleshooting common problems
ISTX240300-UGD-EN-1
User Guide
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