6.2.3 Problems with drive detection
When using a product like TX1, the most common problem you may encounter is a
failure to achieve drive detection. Most drive detection problems are the result of
improper cabling. The following table lists the most common drive detection
problems and corrective actions.
Problem Corrective Action
General drive detection Check the power and signal cable connections between TX1
and the drive to ensure that all connectors are properly
seated. If TX1 still does not detect the drive, cycle the power
to attempt to detect the drive during a fresh start-up
sequence.
PCIe SSD is not detected Due to the nature of the PCIe bus not supporting hot-
plugging, TX1 can only detect drives connected to the source
PCIe port during start-up. Therefore, connect the PCIe SSD to
the appropriate Tableau PCIe adapter and cable, and connect
the PCIe adapter and cable to TX1, while TX1 power is off.
IDE drive is not detected Ensure that the blue end of the IDE signal cable faces the IDE
adapter, and that the IDE drive is configured for Master or
Single Drive mode. Also, since the TX1 IDE adapter connects
through the PCIe port, it must be connected while TX1 is
powered off as with other TX1 PCIe adapters.
SATA or SAS drive is not
detected
Use only the Unified SATA/SAS cables provided by Tableau
(TC4-8-R3 or TC4-8-R2). With some SATA drives, the SATA
connector may be loose. Ensure the cable is seated properly
in the SATA connector of the drive.
USB drive is not detected While there are a variety of reasons a USB drive may not
detect on TX1, one specific type of USB drive was not
detectable on TX1 prior to the 20.2 firmware update. Some
USB drives (especially proprietary, self-encrypting thumb
drives like Kingston's IronKey) expose a small CDFS volume
to the host system instead of the main data volume. This
CDFS volume typically includes product literature and, more
importantly, an application that allows for entry of a key/
password/passphrase on the host system. While TX1 cannot
run these unlocking applications (as they are designed for
x86 based systems), as of the 20.2 firmware version, it will at
least detect such a drive and report its type to the user in the
drive tile.
Tableau has tested TX1 with an extensive in-house library of different drives
spanning many years of drive development, but there may still be compatibility
issues with some drives. Tableau issues firmware updates to address most
compatibility issues. If your drive is not recognized by TX1, check the Tableau
download webpages (https://security.opentext.com/tableau/download-center) to see
if any firmware updates are available for TX1.
Chapter 6 Specifications and troubleshooting
206
OpenText™ Tableau™ Forensic TX1 Imager
ISTX240300-UGD-EN-1
To Next Page
Loading...
