1.1 Incoming Call Features
20 Feature Guide
5. Intercept Routing
After a call has been directed to its DIL, DID, or CLI destination, the following Intercept Routing
features, if programmed, can redirect the call.
Type Description Details in
No Answer (IRNA) If a called party does not answer a call within a
preprogrammed time period (Intercept time), the call
is redirected to a preprogrammed destination.
• 1.1.1.5 Intercept
Routing
Busy If a called party is already handling another call, the
new call is redirected to a preprogrammed
destination.
DND If a called party is in Do Not Disturb (DND) mode, the
call is redirected to a preprogrammed destination.
No Destination If a destination is not assigned, the call is redirected
to an operator.
• 1.1.1.6 Intercept
Routing—No
Destination