82
If so, right click the unknown device to open the properties dialog
and install the PCO USB 3.0 driver. The driver can be downloaded
from our website at http://www.pco.de/drivers/. If the PCO USB 3.0
driver is properly installed, there will be a PCO cameras entry with a
‘pco.camera with USB 3.0’ device listed in the Device Manager. ––
Another issue could be that the USB 3.0 camera is not recognized by
the OS and it does not appear in the Device Manger, meaning it is
even not shown as ‘unknown device’. In this case please refer to
Chapter 4.1 and follow the instructions provided.
Why was the PCO USB 3.0 camera not recognized by the OS?
There could be a problem with the USB 3.0 xHCI host controller of
the Motherboard or with the extension card installed in the PC.
Additionally, a bad USB 3.0 cable could be the problem.
How to increase the performance of the USB 3.0 data transfer?
To make sure the full data-throughput of the camera can be
transferred to the PC’s RAM, it is recommended to use a PCIe 4x, 8x
or 16x slot in the PC.
In the case of using Windows 8, poor performance could be caused
by the Microsoft`s automatically installed generic xHCI USB 3.0
driver. In this case please load and install the driver of the
manufacturer`s xHCI host controller.
If more than one PCO USB 3.0 camera is operated on a single PC,
please note that extension cards have maximum bandwidths that are
exceeded with two or more cameras.
There exists a maximum bandwidth of an extension card, e.g. if the
DELOCK 89348 (U3-PCIE1XG202-10) PCIe 1x card is connected to a
PCIe 16x slot of the PC the effective bandwidth is about 360 MB/s. If
two PCO USB 3.0 cameras are connected to both ports of the
extension card, the accumulated data throughput of both cameras
cannot exceed this 360 MB/s maximum. In this case it would help to
use a second DELOCK 89348 (U3-PCIE1XG202-10) PCIe 1x card
connected to a second PCIe 16x slot of the PC for the second PCO
USB 3.0 camera.
How many PCO USB 3.0 cameras can be connected to and
operated with one PC? How many PCO USB 3.0 cameras are
supported by the PCO USB 3.0 driver?
The PCO USB 3.0 driver supports up to eight cameras using one PC
The USB 3.0 PCO Driver Installer does not work.
The installer will return a warning that the current OS is not
supported. The installer supports the 32-bit and 64-bit versions of
Windows 7 and Windows 8. If the installer file is executed and a no
dialog window appears: Please try to install the driver manually using
the Windows Device Manager. Contact our support team to get the
driver files for manual installation.
The driver is correctly installed, but the USB 3.0 PCO camera does
not appear in the Device Manager: Make sure the PCO USB 3.0
camera is ready, the power switch is turned on, and the camera is
connected to the PC.
Note that while installing the camera to the PC that during the USB
3.0 driver installation it could take a minute or more until the PCO
USB 3.0 device recognized and is available for use.
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