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Table of Contents
Appendix I Troubleshooting...........................................393
Introduction.............................................................................. 393
Hardware Troubleshooting ..................................................... 393
Communication Issues............................................................ 394
DeviceManager Problems ....................................................... 394
Host Problems.......................................................................... 395
RADIUS Authentication Problems.......................................... 395
Login Problems........................................................................ 396
Problems with Terminals ........................................................ 396
Unknown IP Address............................................................... 397
DHCP/BOOTP Problems.......................................................... 397
Callback Problems................................................................... 397
Language Problems................................................................. 397
Modem Problems..................................................................... 398
PPP Problems .......................................................................... 398
Printing Problems.................................................................... 398
Long Reboot Cycle .................................................................. 398
SSL/TLS .................................................................................... 399
I/O Models................................................................................. 399
IPv6 Issues ............................................................................... 400
Contacting Technical Support................................................ 401
Making a Technical Support Query .................................................... 401
Who To Contact ............................................................................... 401
Have Your Product Information Ready ............................................ 401
Making a support query via the Perle web page.............................. 401
Repair Procedure.................................................................................. 402
Feedback on this Manual..................................................................... 402
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