Getting a USPS refund for damaged or
incorrectly printed mail 133
Creating a custom text message for your mail 134
Adding a custom text message to your
envelope or tape 136
Editing or deleting a custom text message 138
Printing a graphic without printing postage 140
Adding an inscription 141
Printing only the date and time 141
7 - Managing Printing on
Envelopes
Confirming your meter update 144
Changing the default refill amounts for
printing postage 144
Uploading postage transactions 145
Clearing or resetting the number of
mailpieces sent 146
Performing USPS postal inspections for
Envelope Printing or Print on Envelopes 146
Updating postal rates or software for printing
on envelopes 146
Confirm the effective date for postal rates on
your device 147
Setting the low funds warning for printing
postage 148
Setting up a mailer ID 148
Updating the ZIP code 149
Turning account passwords on or off for
printing postage 149
Adding an Envelope Printing or Print on
Envelopes account 150
Editing an account 151
Deleting an Envelope Printing or Print on
Envelopes account 152
Creating presets for printing postage 153
Viewing presets for printing postage 154
Selecting a preset for printing postage 154
Modifying presets for printing postage 154
Setting the default preset reset time 155
8 - View and Print Reports
Viewing a receipt when refilling postage 158
Viewing the total spent on printing postage 158
Viewing the refill history for printing postage 158
Printing a funds report 158
Running postage printing account reports 159
Emailing a postage printing account report 160
Setting the postage printing account report
period 162
Setting the postage printing account report
preferences 162
Viewing and creating a shipping report 163
Viewing and creating a USPS shipping label
refund report 164
9 - Maintenance
Check the postage print quality 166
Printing a test pattern 166
Checking the ink level 167
Replacing the ink cartridge 168
Changing the ink waste pad 170
Cleaning the printhead 172
Installing the printhead 177
Cleaning the moistener brush and wick
assembly 182
Filling the moistener tank 185
Avoiding envelope sealing issues 185
Preventing envelope feeding problems 187
Managing product email notifications 187
Moving your device 188
Pitney Bowes Operator Guide February 2021 v
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