1. Open the Shipping History screen:
l Tap History in the application drawer at the bottom of the Home screen, or,
l Tap SendPro Apps on the Home screen, then tap Shipping History.
2. All the shipping labels appear by date. The latest date appears first in the list.
3. Locate your label in the list. To sort by a different column, tap that column heading. To reverse the
sort order, tap the same column heading again.
4. Tap on the shipment.
5. Tap Request Refund.
6. Select the box to agree to the conditions, then tap Continue.
Important: Labels for First-Class Large Envelope do not bear a tracking barcode. You cannot request a
refund for them via the SendPro C, SendPro+ device. Sign in to sendpro.pitneybowes.com to request a
refund for these transactions.
Creating Shipping Labels
Pitney Bowes Operator Guide February 2021 95
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