End User 13
Messages — On the Phone
Comcast Business VoiceEdge voicemail enables you to manage your time without missing your calls. Callers
can leave a message while you’re on the phone, off-site, or just need phone-free time to focus on a project. If
you are away from the office, you can opt to be notified via email that you have messages waiting.
Setting Up Voicemail
To set up your new Comcast Business VoiceEdge voicemail service, follow these easy-to-use instructions.
The first time you call into your Comcast Business VoiceEdge voicemail, you will be asked to create a new
password and record your name to personalize the greeting that callers will hear when they reach your
voicemail.
Note: Each line may have its own voicemail and would need to be set up individually.
First Time Voicemail Activation
From your office:
1. Press the “Messages” button on your phone or dial your extension or 10-digit telephone number.
2. A tutorial will guide you through the setup of your new voicemail service.
Note: You will be prompted to enter the default password, which is the numbers 17932486. Once you’re in the system, listen carefully
to the recorded instructions. You will be prompted to create a password, record your name and record a customized business
greeting.
Setting Your Personalized Name
Press to record new Personalized Name.
Press
to listen to current Personalized Name.
Press
to delete Personalized Name.
Press
to return to the Main Menu.
Press
to repeat the Main Menu.
Accessing Voicemail
There are three ways to access your voicemail:
From your office:
1. Press the “Messages” button on your phone or dial your 4-6 digit extension or 10-digit telephone number.
From your desktop:
1. Click the “Dial Voicemail” icon on the Telephony Toolbar.
Away from your office:
1. Dial your office telephone number.
2. When your personal greeting starts, press
.
3. Enter your password when prompted.
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