End User 41
Transfer a Call
Click on the call transfer button to transfer a call.
Clicking on this icon will put the caller on hold and change the window to allow you to enter in the party to
transfer.
There is a box to enter in a phone number or drag a contact into the box.
Note: Click to dial in your group directory will not work as a transfer address, you’ll need to enter in the number in the transfer box.
Consultative Transfer
Click the “Call First” button when the call is connected and you will be able to tell the person who you are
transferring to who the party is you are transferring. When you are ready to transfer the call then hit the
“Transfer Now” button and the two parties will be speaking.
Note: Your calling line ID will be delivered to the party you are transferring to. Press “Cancel” to stop the transfer and then you can
reconnect with the original party.
Blind Transfer
A blind transfer will allow you to transfer the call to the other party without speaking to that party first. The
calling line ID information will show up as the transferred party when you use this capability.
Click the “Transfer” button as described above and populate the number you are transferring to.
Click the arrow next to the green box that is populated as call first and select Transfer Now, which will
automatically send the call and end your call with the transferred party.
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