Quick Start 7
Navigation Arrows
If you are not in any Menu lists your Navigation Arrows act as a quick access tool for your recent call logs. By
pressing each of the Navigation Arrows you can access Placed calls, Missed calls, Received calls and Speed
Dial. All calls are ordered in order by time stamp with the most recent appearing at the top of the list.
Arrow Key Call Log
▷ Right arrow Placed calls
▽ Down arrow Missed calls
◁ Left arrow Received calls
△ Up arrow Speed dial
Soft Keys
Your Polycom phone is equipped with a number of soft keys. The soft keys are the buttons directly below the
screen, and the display changes depending on the current call state. For example, if you are on a call, the soft
keys may display transfer or conference as options. As the phone goes through different states, the Soft keys
provide different options. To use a soft key, press the button below the screen that corresponds to the option
you would like to select.
Placing a Call
There are many ways to place a call — you can pick up the handset and dial, you can select the soft key for
“new call”, you can hit the speaker button and dial, and more. To see a short video on time-saving tricks to
place calls, please visit business.comcast.com/getstarted.
Placing calls using the number pad
To place a call using your phone number pad simply pick up the handset and dial your desired telephone
number or extension using the number pad. If you would like to use a headset or speaker phone, activate the
headset or speaker phone by pressing the appropriate button and then dial the number or extension.
Dialing from Call Logs
To place a call from a number that is stored in your call logs, enter a call log of your choice by pressing the
corresponding Navigation Arrow key. Using the Navigation Arrow keys scroll up or down to highlight the
number you wish to dial. And then, press the Dial soft key.
Voicemail Set Up
Comcast Business VoiceEdge voicemail enables you to manage your time without missing your calls. Callers
can leave a message while you’re on the phone, off-site, or just need phone-free time to focus on a project.
If you are away from the office, you can opt to be notified via email that you have messages waiting. Voicemail
is included with a Unified Communication seat, and can be added as an a la carte item to a Standard seat,
Hunt Group or Auto Attendant.
Activate your voicemail account
To setup your voicemail for the first time you have to be physically present at your desk phone. For voicemail
activation:
1. Press the “Messages” button on your phone or dial your extension or 10-digit telephone number.
2. A tutorial will guide you through the setup of your new voicemail service.
Note: You will be prompted to enter the default password, which is the numbers 17932486. Once you’re in the system, listen carefully
to the recorded instructions. You will be prompted to create a password, record your name and record a customized business
greeting.
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