Polycom Business VoiceEdge - Default Chapter; Table of Contents

Table of Contents 2
Table of Contents
Welcome to Comcast Business VoiceEdge
™
...........................................5
Quick Start: VoiceEdge Common Basic Features .....................................6–8
Introduction to Your Phone .......................................................6–7
Placing a Call ..................................................................7
Voicemail Set Up ................................................................7
Listening to Voicemail ............................................................8
Call Transfer ...................................................................8
3-Way Calling ..................................................................8
Quick Start: VoiceEdge Common Advanced Features ................................9–12
Downloading the Telephony Toolbar ..................................................9
Activating Your Telephony Toolbar ...................................................9
Dialing from the Telephony Toolbar ..................................................10
Speed Dial ................................................................10 –11
Be Anywhere ..............................................................11–12
VoiceEdge Mobile App ...........................................................12
Messages — On the Phone ....................................................13–15
Setting Up Voicemail ............................................................13
First Time Voicemail Activation .....................................................13
Setting Your Personalized Name ....................................................13
Accessing Voicemail ............................................................13
Managing Voicemail ............................................................14
Using Your Voicemail Box to Forward Calls ............................................15
To Make a Call from the Voice Portal ................................................15
Leaving Messages for Other Users in Your Group .......................................15
Messages — Online ..........................................................16–18
Greetings ....................................................................17
Distribution Lists ...............................................................18
Features — On the Phone .....................................................19–22
Call Transfer ..................................................................19
Call Transfer with Consultation .....................................................19
Call Transfer Direct to Voicemail ....................................................19
Call Hold .....................................................................19
Call Return ...................................................................20
Call Waiting ..................................................................20
Caller ID and Caller ID with Call Waiting ..............................................20
Do Not Disturb ................................................................21
Extension Dialing ...............................................................21
Extensions — Standard Seat ......................................................21
Selective Call Acceptance .....................................................21–22
Selective Call Rejection ..........................................................22
Directed Call Pickup with Barge-In ..................................................22
Features — Online and/or Using the Telephony Toolbar .............................23–36
Downloading the Telephony Toolbar .................................................23
Using the Telephony Toolbar ......................................................24
Services Menu ................................................................25
Be Anywhere ..............................................................25–27
Remote Office .................................................................28
Click to Dial from Microsoft Outlook .................................................28
Alternate Numbers .............................................................29