Polycom Business VoiceEdge - Automatic Callback and Push to Talk; Business VoiceEdge Auto Attendant

Tech Admin 48
Automatic Callback
When enabled in the Web portal, you are prompted to activate Automatic Callback when you get a busy signal
while calling another intra-group user. This feature will monitor and notify you with a distinctive ring when the
user becomes available.
Basic Call Logs
The Basic Call Logs service allows for you to see the 20 last missed, placed or dialed calls. The maximum
number is 20 entries per call type. These Basic Call logs are viewable by Unified Communications seat users
in the toolbar.
Push to Talk
Push to Talk allows people to call each other and have the phone answer automatically. You can control which
users call you this way through the Web portal. If you would like this feature activated or modified, please call
800-472-4176.
Business VoiceEdge Auto Attendant
Auto Attendant ensures that incoming calls receive prompt, consistent and professional treatment.
Customers route themselves via menu prompts directly to the specific information or department they seek.
Auto Attendants can provide information frequently asked for like hours of operation, make sales and daily
“specials” announcements or give detailed directions to your location.
Auto Attendant gives your company the “Big Business” sound of multiple departments with a receptionist or
frees your receptionist for other duties.
Note: There is a monthly charge for this feature.
Auto Attendant Options can be routed to internal company telephone numbers, cellular telephone numbers
and other external numbers, voicemail boxes and Hunt Groups.
Incoming call
Customer Service Hunt Group
‘Press 1 for Corporate Events’
Ext. 317
‘Press 2 for Event Billing’
303-555-1234
Etc.
Etc.
Ext. 525
Event Planning Auto Attendant
Option 1
Agent 1
Agent 2
Agent 3
Option 1
Option 3
Option 3
Option 2
Option 2
Option 4
Option 4
Option 5