Tech Admin 46
Tech Admin
Business VoiceEdge gives Tech Administrators the ability to manage and designate group level features such
as Auto Attendants, setting up Hunt Groups, Business Continuity features and the features described below.
The following is a list of features the Tech Admin may wish to change.
Note: To make any changes to these features, ensure you have the details of what you need and then call Customer Care, 24x7 at
800-472-4176.
Music On Hold
Comcast Business VoiceEdge enables a generic music stream for people to hear when on Hold in a Call Park
scenario. If you would like a custom Music On Hold .wav file, please contact Customer Care at 800-472-4176.
The audio file must have the following attributes:
• May not be longer than 10 minutes.
• The WAV file must be saved using uLaw 8-bit mono settings. This can be done using Windows sound
editor, or other audio editing software.
Call Park
Call Park is the ability to place a call on hold and retrieve it in another location. A call can be parked to a single
destination or to a group.
To have Call Park configured you need to collect the following information prior to calling Customer Care:
1. What would you like to name your Call Park Group?
2. Which seat or group of seats (users) would you like to have as a part of this Call Park Group?
3. What would you like the recall timer set to? The value needs to be in seconds. When the Call Park Recall
Timer expires, the call is recalled to the person that parked it. The Recall Timer option has a range from 30
through 600 seconds. The default is “45 seconds”.
Call Park and Retrieve
Place a call on hold with the intent of retrieving it from another extension or location. The call can be parked
on your own extension or any other within an enterprise group. As a user on the platform, you may place a call
on park using *68 flash/star code. Use *88 to retrieve the parked call from a different location.
For example:
1. User A is talking to User B.
2. User A flashes to originate another call and dials the Call Park FAC (*68).
3. User A parks User B against User X’s phone by dialing User X’s phone number.
4. User C retrieves User B by dialing the Call Park Retrieve FAC (*88) and User X’s phone number.
5. User C is now talking to User B.
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