Quick Start 9
Quick Start: VoiceEdge Common Advanced Features
Business VoiceEdge has many advanced features that can help enhance your productivity and this section will
guide you through using the most common features.
Most of these features are set up and accessed through the Telephony Toolbar or the portal. You will find
reference to activating features in either place.
Downloading the Telephony Toolbar
The Telephony Toolbar is a tool that gives you quick access to many of your Business VoiceEdge functions
and features. The Toolbar is available through an online download and installs to your browser and Microsoft
Outlook
®
, Internet Explorer
®
or Mozilla Firefox
®
. Downloading the Telephony Toolbar is quick and easy with
our Telephony Toolbar Installation Wizard. Follow the instructions below to access and download your toolbar.
Note: The Telephony Toolbar is a PC-only application. Please refer to page 23 for minimum PC requirements.
1. Go to business.comcast.com/getstarted.
2. Find the Telephony Toolbar Download area and click on the words “Click here”.
3. The Telephony Toolbar Installation Wizard will pop up in a new screen.
4. Follow the instructions in the Wizard.
5. Once the installation process starts, you may need to exit out of any open browsers and Microsoft Outlook.
After you have installed the Telephony Toolbar you will notice a new toolbar in your browser, as pictured below.
Activating Your Telephony Toolbar
Once the Telephony Toolbar has been installed, you will need to activate it for the first time:
1. Click the
button. This is the Options menu.
2. On the left hand side of the screen click on “General”.
3. Make sure that the Check Box is checked for the Auto Login.
4. On the left hand side of the screen click on “Account”.
5. Enter your username which is your 10 digit number (no dashes, no spaces).
6. Enter the Password that is given to you in the Welcome Letter.
Note: The Welcome email is sent to the point of contact on the account. Please check with your internal point of contact or call our 24x7
care team at 800-472-4176.
7. Select boxes for “Save User Name” and “Save Password”.
8. On the left hand side of the screen select “Connection”.
9. Enter the Host Address: hdvdmstoolbar.onvoip.net.
10. Enter Host Port number: 2208.
11. Clic k “O K ”.
The buttons on the Telephony Toolbar will no longer be gray and will light up. To view a short video outlining
these steps, please visit business.comcast.com/getstarted.
To Next Page
Loading...
