Polycom Business VoiceEdge - Page 3

Table of Contents 3Table of Contents 3
Call Forwarding Always ..........................................................29
Call Forwarding Busy ............................................................30
Call Forwarding No Answer ....................................................30–31
Call Forwarding Selective. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Sequential Ring ................................................................31
Call Notify ....................................................................32
Hoteling ..................................................................33–34
Priority Alert ..................................................................35
Privacy ......................................................................36
Bria Softphone ..............................................................37–43
System Requirements and Devices ..................................................37
Login .......................................................................38
Bria Softphone Basics ...........................................................38
Placing a Call .................................................................39
Answering a Call ...............................................................39
Controlling Calls ............................................................40–41
Three-Way Calling ...........................................................42–43
Voicemail ....................................................................43
Reception Console ...........................................................44–45
Launching Reception Console for the First Time ........................................44
Accessing Reception Console via Desktop Icon .........................................44
Reception Console Overview ......................................................45
Managing Calls with Reception Console ..............................................45
System Requirements ...........................................................45
Tech Admin .................................................................46–51
Music On Hold ................................................................46
Call Park .....................................................................46
Call Park and Retrieve ...........................................................46
Call Pickup ...................................................................47
Busy Lamp Field ...............................................................47
Shared Call Appearance .........................................................47
Multiple Call Arrangement ........................................................47
Automatic Callback .............................................................48
Basic Call Logs ................................................................48
Push to Talk ..................................................................48
Business VoiceEdge Auto Attendant ..............................................48–49
Hunt Group — Automatically Handled ............................................49–51
Business Voice Continuity .....................................................52–53
Call Forwarding Not Reachable ....................................................52
Additional Business Voice Continuity Features ..........................................53
Privacy .......................................................................54
Caller ID Blocking per Call ........................................................54
Caller ID Blocking per Line ........................................................54
Anonymous Call Rejection ........................................................54
Billing Features .............................................................55–57
Online Bill Access ..............................................................55
Call Detail Records ..........................................................56–57
Block Calls to 900/976 Numbers ...................................................57
Block Collect Calls and Bill to Third Party Calls .........................................57
International Calling Plans ........................................................57