Chapter 5: Troubleshooting
113
Migration
Normally, if a physical drive or the controller fails during migration, the disk array
goes critical, and you can rebuild it.
Transport
Transport is the action of moving the physical drives of a disk array:
• To different slots in the same subsystem
• From one subsystem to another
If a physical drive fails during a transport, or you do not move all of the physical
drives to their new locations, the Promise Utility displays an incomplete array.
When the Promise Utility discovers an incomplete array, it displays a dialog box
asking you to:
• Click the OK button to accept the incomplete array.
• Click the Cancel button to reject the incomplete array.
Before you accept the incomplete array, be sure all of the physical drives are
present and that their drive carriers are properly installed into the subsystem. See
“Replacing a Physical Drive” on page 107.
If you choose to accept the incomplete array:
1. Click OK in the incomplete array dialog box.
2. Check the operational status of the logical drives in the array.
• If the logical drives are Critical, proceed with a rebuild.
• If the logical drives are Offline, contact Technical Support.
See page 121.
3. Restore your data from a backup source.
If you choose NOT to accept the incomplete array:
1. Click Cancel in the incomplete array dialog box.
2. Do one of the following:
• Delete the array. This action deletes all logical drives on the array.
• Replace the missing physical drive.
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