Pegasus R6, R4 Product Manual
106
Physical Drive Problems
Physical drive troubleshooting includes:
• Diagnosis using the Promise Utility (below)
• Locating a Physical Drive (page 107)
• Replacing a Physical Drive (page 107)
• Physical Drive Warning Message (page 109)
Physical drives are the foundation of data storage. A physical drive problem can
affect your entire RAID system.
Diagnosis using the Promise Utility
In the Promise Utility, when a yellow ! icon or a red X icon appears beside
a physical drive, check the drive’s operational status:
1. Click the Physical Drive icon.
2. Mouse-over and click the physical drive you want then click the View button.
Look under Operational Status for the condition of the physical drive.
• Offline – Check the drive for:
• PFA Condition – Caused by a bad block or sector. See Note 1
below.
• Stale Condition – Caused by obsolete array information on the
physical drive. See Note 2 below.
• Drive Failed or Dead – The physical drive cannot be repaired. You
must replace the failed drive.
Note 1: Clear the error condition. Then the physical drive is available. See
“Clearing a Stale or a PFA Condition” on page 43.
Note 2: Identify the disk array to which the physical drive belongs. Then delete
the disk array. If the error condition remains on the physical drive, clear the error
condition.
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