121
Chapter 6: Support
• Contacting Technical Support (below)
• Limited Warranty (page 127)
• Returning Product For Repair (page 129)
Contacting Technical Support
PROMISE Technical Support provides several support options for PROMISE
users to access information and updates. We encourage you to use one of our
electronic services, which provide product information updates for the most
efficient service and support.
PROMISE E-Support: https://support.promise.com
PROMISE Web site: http://www.promise.com/apple/
When you contact us, please have the following information available:
• Product model and serial number
• BIOS, firmware, and driver version numbers
• A description of the problem/situation
• System configuration information, including: motherboard and CPU type,
hard drive models, SAS/SATA/ATA/ATAPI drives & devices, and other
controllers.
United States
580 Cottonwood Drive
Milpitas, Ca 95035, USA
Apple Pre-Sales: 1 408 228-1400 Option 2
Apple Support Phone Toll Free: 1-800-888-0245 Option 8
Fax: 1 408 228-1097
Apple Sales Email: apple@promise.com
Technical Support (E-Support): https://support.promise.com
Website: http://www.promise.com/apple/
Important
You must register your Pegasus unit to receive support.
Go to: https://support.promise.com/userRegistration.aspx
Thank you!
To Next Page
Loading...
Need help?
General
