PathMaster® Manual Rev. H 6/03
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If Something Goes Wrong . . .
Some problems encountered when using the Dispensing System are easy to identify and solve. Others
require more extensive help. It is best to program in small increments, so problems appear quickly and can
be diagnosed easily. Save work frequently during the programming process.
For non-immediate problems or to report suggestions, please email pathmaster@pva.net.
Calling Technical Support
The technical support staff is always available to help solve any problems. The phone number is (518)
371-2684. To assist in the troubleshooting process, it is best if as many of the following items are
addressed before calling for help:
1) Note the serial number of the Dispensing System. The serial number can be found on the legend plate
located on the front of the electrical enclosure.
2) Record all the information on the OIT or PC when the error occurred.
3) If the error was not serious, attempt to repeat the error. If the error does not repeat, the problem may
have been operator generated.
4) Use a terminal screen to communicate with the controller. Most troubleshooting requires issuing
commands directly to the controller.
5) A hard copy or email of the program in question may be requested by PVA. Please be prepared to
send it. The PVA fax number is (518) 371-2688, or the customer service representative will provide
an email address, if all parties are email capable.
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