Exchange and Replace Procedure
M095/M096/M099/M100 1-22 SM Appendix
1.5 EXCHANGE AND REPLACE PROCEDURE
If the machine exchange and replacement is required, arrange to send a machine without the
four print cartridges (AIO) to the customer site.
1.5.1 INSTRUCTION
Instruct the customer to do the following procedure.
Before the substitute machine gets to the customer site
Save the customer settings by using a web browser. For details, refer to the “User Guide”.
Clear customer settings in the problem machine.
When the substitute machine gets to the customer site
1. Remove the four print cartridges (AIO) from the problem machine.
2. Install the four print cartridges (AIO) into the substitute machine.
3. Restore the customer settings which are printed on the configuration page by using a web
browser.
4. Send back the problem machine to the repair center.
1.5.2 CLEANING POINTS AFTER MACHINE ARRIVAL AT DEPOT
1. Open the front cover.
2. Release the locks [A].
3. Transfer unit [B]
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