This section describes the error messages that may appear in the Utility window and how to take action to
remedy the problem. In addition to the messages described below, the Utility window shows the causes of
errors and troubleshooting information. If the troubleshooting information displayed in the Utility window
or action described here does not correct the problem or if an error message not described here appears,
contact your authorized dealer.
[The pinch roller position is incorrect.]
The media size is not acceptable for this machine, and thus the pinch roller position is incorrect.
If the pinch roller position is incorrect, the media cannot be secured properly. Specific media sizes can be positioned properly with
the pinch rollers on this machine.
RELATED LINKS
・ P. 14Usable Media
[Crop marks could not be printed. Output will be canceled.]
The size of the data including the crop marks is larger than the printing or cutting area of the loaded me-
dia.
Make the printing or cutting area wider, such as by replacing the media with a larger piece of media or by changing the positions of
the pinch rollers, then send the data again.
The size of the data being output is too small.
Make the scanning-direction (the direction in which the print heads move) size of the data to at least 65 mm (2.56 in.). Change the
size of the data, and then send the data again. There is no limitation on the size of the data in the media-feed direction.
RELATED LINKS
・ P. 47Performing Printing and Cutting Separately
[Crop mark detection could not be started.]/[Crop marks were not found. Out-
put will be canceled.]
Automatic detection of crop marks could not be accomplished.
Load the media at the correct position and perform detection of crop marks again. If repeating automatic crop-mark detection re-
sults in an error again, change the type of media. Depending on the media, it may not be possible to detect crop marks automati-
cally.
RELATED LINKS
・ P. 47Performing Printing and Cutting Separately
・ P. 47Adjusting Cropping and Cutting
Error Messages
110 Handling Messages and Error Messages
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