Samsung R40plus - Page 164

163
Q
I have connected the headset, but I cannot hear
sound normally.
A1 If the Bluetooth headset is properly connected to a
computer,theControl Pane Sound Playback Device
changes to Bluetooth Audio (for a mono headset) or
High Quality Bluetooth Audio (for a stereo headset). If
the Sound Playback Device in the Control Panel is not
changed
properly,youmaynothearanysound.Check
the audio settings in the Control Panel according to the
procedures
below.
Conguring Sounds and Audio Devices in the
Control Panel
 Double-ClickStart > Control Panel > Sounds and
Audio Devices.
 Select the Audio
tabintheSoundsandAudio
Devices Properties window.

CheckiftheSoundplaybackandSoundrecording
device is set to Bluetooth audio (for a mono headset)
or High Quality Bluetooth audio (for a stereo headset).
A2
Some headsets cause sound to be played
intermittently depending on the Bluetooth driver and
the rmware version. Check your Bluetooth driver and
rmware versions and download the latest versions by
connecting to Zaigen (www.zaizen.co.kr).
▶ Checking the Version
–DriverVersion:IntheTaskbar,right-clickthe
Bluetooth icon > Check the version in the
General tab.
–FirmwareVersion:IntheTaskbar,right-clickthe
Bluetooth icon > Check the version in the
Hardware
tab.
A3 Check if the headset is properly connected and is
operating normally.
A4
Check the volume settings of the headset and the
computer.
A5
IfamultimediaapplicationsuchasWindowsMediaPlayer
isrunningwhenconnectingtheheadset,theheadsetmay
notbeconnectedorrecognizedproperly.Connectthe
headsetrstandthenlaunchamultimediaapplication.