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12. After-sales Services
12.
After-sales Services
Contact your local distributor or camera store that you purchased from for warranty
and service.
Even within the warranty period, repair services may be provided on a paid basis.
Check the conditions of warranty provided by local distributor or retailer.
The warranty is not valid unless the copy of proof of purchase with the date of
purchase and the retailer name. Be sure to store such information (bill of purchase or
receipt) in a safe location.
We will retain performance parts for repairs for approximately seven years after
production is discontinued. Therefore, we may not be able to carry out repairs after this
period has elapsed.
When requesting repairs, please provide us with as much detail as possible about
the failure or specic failure locations that you are able to identify. In certain cases,
some products that are returned to us for repairs are not malfunctioning, and begin
to operate normally again when we simply replace the batteries. Before requesting
repairs, please conrm that the batteries are installed in the correct polarities, contain
sufcient charge, and that they match the rating.
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