COMMISSIONING 6
8017768/12AX/2019-05-31|SICK
Subject to change without notice
OPERATING INSTRUCTIONS | TIC
Sending log files
Support will usually ask for the latest version of each log file or a log file containing the
reported fault.
1. Select the log file of the relevant type in the list.
2. Go to the toolbar and click the Download log file icon.
3. Save the log files in a directory of your choice.
Downloading log files via FTP
Alternatively, all the logs can be downloaded from the Traffic Controller via FTP. The status
logs are stored inside the /logs directory (see also chapter 3.5.4 Downloading log files).
1. Connect to the FTP server of the Traffic Controller using an FTP client (e.g., FileZilla).
2. Log in by entering client for the user name and client as the password.
If the raw 2D LiDAR sensor data are also required for fault analysis, please refer to
chapter 8.3.4 Providing raw data to help Support.
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