SMA sunny home manager - Page 129

Problem Cause and corrective measures
The SunnyHomeManager detects
none or not all of the new SMA de-
vices that are connected via Speed-
wire.
It is possible that the SMA device is not correctly con-
nected to the router or is not supplied with voltage.
Corrective measures:
• Ensure that the SMA device is correctly connected to
the router and supplied with voltage (see manual of
the SMA device).
The SMA device is already registered in SunnyPortal via
Webconnect.
Corrective measures:
• Delete the SMA device from the Webconnect system
or deactivate the data reception of the device in the
Webconnect system.
For Speedwire devices with integrated BLUETOOTH inter-
face: It is possible that the communication via BLUE-
TOOTH is not deactivated.
Corrective measures:
• Set NetID 0 on the Speedwire device with
BLUETOOTH interface. This deactivates
communication via BLUETOOTH.
The SMA device is not located in the same local network
as the SunnyHomeManager.
Corrective measures:
• Connect the SMA device to the same router/
network switch as the SunnyHomeManager.
15 Troubleshooting
SMA Solar Technology AG
User Manual 129HoMan_Portal-BA-en-20