SMA sunny home manager - Radio-Controlled Socket Configuration Issues

Problem Cause and corrective measure
No data is displayed on the Current
tab on the page Load Balance and
Control.
Too many data capture devices (e.g. SunnyBeam and
several computers with SunnyExplorer) may be simultane-
ously accessing the devices of your system.
Corrective measures:
• Ensure that, apart from the SunnyHomeManager, a
maximum of two other data capture devices are
accessing your system at any one time.
No data is displayed on the Current
tab on the page Energy Balance.
It is possible that no PV production meter is connected to
the SunnyHomeManager and that too many data cap-
ture devices (e.g. SunnyBeam and several computers with
SunnyExplorer) are simultaneously accessing the devices
of your system.
Corrective measures:
• Ensure that, apart from the SunnyHomeManager, a
maximum of two other data capture devices are
accessing your system at any one time.
After a device has been replaced us-
ing the configuration wizard, the cur-
rent parameters are not displayed in
the parameter list.
It is possible that the new parameters have not yet been
transferred to SunnyPortal.
Corrective measures:
• Call up the parameter list again later.
15.3 Configuration of the Radio-Controlled Socket
Problem Cause and corrective measure
When configuring the radio-controlled
sockets, the time period cannot be set
as desired.
The time period must be at least as long as
• the maximum program runtime
or
the sum of the minimum switch-on time and the
minimum switch-off time and the sum of the device
operating time and the minimum switch-off time set for
the time period.
Corrective measures:
• When setting the time period, take into
consideration the maximum program runtime or the
minimum switch-on and switch-off time and the set
device operating time.
15 Troubleshooting
SMA Solar Technology AG
User ManualHoMan_Portal-BA-en-20134