SMA sunny home manager - Miele@home and Data Exchange Protocol Issues

15.5 Miele@home Devices / Devices with Communication
via Data Exchange Protocol
Problem Cause and corrective measure
Message in the system log-
book:
EM gateway not found:
SEMP, name:
or
EM gateway not found:
Miele@home, name:
The gateway is not connected to the local network.
Corrective measures:
• Check whether all network cable plugs are inserted and
locked.
The voltage supply of the gateway is faulty.
Corrective measures:
• Check whether the power plug of the gateway is plugged into
the outlet.
The gateway could not be found by the SunnyHomeManager.
Corrective measures:
• Restart the gateway (see manual of the gateway).
The SunnyHomeManager and the gateway are located in different
local networks.
Corrective measures:
• Connect the gateway and the SunnyHomeManager to the
same network switch/router.
The SunnyHomeManager and the gateway are configured for dif-
ferent IP subnets.
Corrective measures:
• If your router supports DHCP, configure the
SunnyHomeManager (default setting) and the gateway to
DHCP (see manual of the gateway).
• If your router does not support DHCP, manually assign IP
addresses in the same subnet for the SunnyHomeManager
and the gateway (see manual of the respective device).
The voltage supply of the device is faulty.
Corrective measures:
• Check whether the power plug of the device is plugged into
the outlet.
15 Troubleshooting
SMA Solar Technology AG
User Manual 139HoMan_Portal-BA-en-20