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About Shared Calls
A shared line is a line (SIP account) that is configured with account type “Key Line
Emulation”� A shared line is assigned to more than one handset/deskset within the
M500 system� A shared call is an incoming call on a shared line that can be seen and
answered by any handset/deskset assigned with the shared line�
A private line is a line (SIP account) that is configured with account type “Standard”�
A private line is usually assigned to only one handset/deskset in the M500 system,
but it can be mapped to more than one handset/deskset� A private call is an incoming
call that can only be seen and answered by the handset(s)/deskset(s) assigned with
the private line� Once a private call is answered, it is not visible in the Call List to other
handsets/desksets that are assigned with the private line�
Active and held shared calls are shown in the Call List� Private calls are only shown
in the Call List of the handset/deskset that makes or answers the call� For more
information, see “Displaying calls on the Call List” on page 44�
The examples on page 42 and 43 show how to use the Call List to pick up a held
shared call, and barge in an active shared call� Each example shows what the screen
looks like on two different handsets� In these examples, the handsets are assumed to
be configured to their factory default setting with PFKs (1 to 4) set up to handle calls
on a shared line�
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