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Troubleshooting
If you have difficulty with your handset, please try the suggestions below�
For customer service, visit our website at www.snomamericas.com �
General issues
Handset does not work at all (LCD is black)
• Confirm the battery is installed and charged correctly�
• Place the handset into it’s charger� Ensure the charger is securely plugged
into an outlet not controlled by a wall switch�
• If the battery is completely depleted, it can take up to 10 minutes to charge
the battery before the low battery icon displays on screen�
My caller ID isn’t working.
• Caller ID is a subscription service� Your telephone service provider may
require subscription to this service for this feature to work�
• The caller must be calling from an area that supports caller ID�
• Both your telephone service provider and your caller’s service provider must
use caller ID compatible equipment�
Handset registration is not working
• Ensure the handset is within range of the base station�
Cannot make external calls
• Check if your SIP account is registered� Press MENU/Confirm key g
(Settings) g Status g Line and select an account�
Check that the status is (registered)�
• You might be out of range of the base station� Try moving closer� If you see an
idle screen with no alerts, then your handset is successfully communicating
with the base station�
Handset does not receive incoming calls
• Ensure that Do Not Disturb and Call Forward All are turned off�
• Check if your SIP account is registered� Press MENU/Confirm key g
(Settings) Status g Line and select an account�
Check that the status is (registered)�
• You might be out of range of the base station� Try moving closer�
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