SolarEdge SEAUTO-TX-5000 User Manual

Appendix A: Troubleshooting
ThisappendixdescribeshowtotroubleshootStorEdgerelatederrors.
Communication Troubleshooting
Whenabatteryandameterareconnected(2devicesconnectedtothesamebus),thefollowingshould
appearintheCommunicationstatusscreen:
w w w w w w w D e v P r o t # #
R S 4 8 5 - 1 < M L T > < 0 2 > < 0 2 >
Z i g B e e < - - - > < - - > < - - >
Device type, number and protocol are displayed
incorrectly
Ifoneormoreofthefollowingoccurs,themeter(s)orthebatteryarenotcommunicatingwiththe
inverter:
l IfDevisnotMLT(Multi),thesystemisnotpre-configuredandrequiresfullconfiguration.Configure
thesystemasdescribedinConfiguringtheRS485BusforBatteryandMeterConnectiononpage82.
l If## < 02,themeterand/orthebatteryarenotconfiguredcorrectly.Checktheconfiguration.
l IfProt < 02,themeterand/orthebatteryisnotcommunicatingcorrectly.Checktheconfiguration
andwiringconnection.
IfProt=##–thebatteryandmeterareconfiguredandcommunicatingproperly.
Troubleshooting Ethernet Communication
WhenusingEthernetcommunication,usetheServer Communication Statuswindowtoidentifythe
locationoftheerror:
S e r v e r : L A N < S _ O K >
S t a t u s : < O K >
x x x x x x x x
< E R R O R M E S S A G E >
xxxxxxxx isastringof1sand0sshowinganeight-bitcommunicationconnectionstatus.1indicatesOK
and0indicatesanerror.
Bit
Location
Error Message Cause and Troubleshooting
1st LAN Disconnected
Physical connection fault. Check the cable pin-
out assignment and cable connection. Refer to
2nd DHCP Failed, or Invalid DHCP Config
IP settings issue. Check the router and
configuration. Consult your network IT.
3rd Gateway Ping Failed
Ping to router failed. Check the physical
connection to the switch/router. Check that the
link LED at the router /switch is lit (indicating
phy-link). If OK - contact your network IT,
otherwise replace the cable or change it from
cross to straight connection.
4th G Server Ping Failed
Ping to google.com failed. Connect a laptop
Appendix A: Troubleshooting
SolarEdge-StorEdge Installation Guide MAN-01-00262-1.3
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SolarEdge SEAUTO-TX-5000 Specifications

General

Brand	SolarEdge
Model	SEAUTO-TX-5000
Category	Inverter
Language	English