SolarEdge SEAUTO-TX-5000

Bit
Location
Error Message Cause and Troubleshooting
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5th
Server x Ping Failed
Ping or connection to SolarEdge server failed.
Check the SolarEdge server address, under LAN
Conf submenu:
Address: prod.solaredge.com
Port: 22222
Check with your network administrator whether
a firewall or another device is blocking
transmission.
6th
7th

8th Tcp Connect. Failed
Meter Troubleshooting
Fortroubleshootingabuilt-inmeter,refertohttp://www.solaredge.com/files/pdfs/built-in_rgm_
troubleshooting.pdf.
Whenameterisconnected,therewillbeastatusscreenforeachmeterfunction.Thefollowingisan
exampleoftheexportmeterfunctionstatus:
P r o d u c t i o n M e t e r
S t a t u s : < O K / E r r o r >
P o w e r [ W ] : x x x x x . x
E n e r g y [ W h ] : x x x x x . x
<OK> is not displayed
If<OK>isnotdisplayedintheStatuslineofthestatusscreens,themeterisnotcommunicatingwiththe
invertercommunicationboard.Checkthefollowing:
l Therearenolooseconnectionsattheinvertercommunicationboardandatthemeter.
l Thewiringbetweenthe4-pinterminalblockonthemeterandtheRS485terminalblockonthe
ConnectionUnitiscorrect(referto).
An error message is displayed
Iferrorcode3x6E(orError 185) - Meter Comm. Errorisdisplayedinthemeterstatusscreen,verify
properconnectionof:
l TheRS485cablesandconnectors
l TheACconnectionofthemeter
Power [Wh] Import value is not advancing
Iftheinverterisnotproducingpower,andthereispowerconsumptionbytheloads,checkthe
following:
l ThemeterstatusLEDsarelit.IftheLEDsareallOFF,themeterisnotconnectedtoapowersource.

o
CheckthemeterACconnection(10-pinterminalblock)

o
CheckthatthemeterbreakerisON
l Therearenolooseconnectionsatthe10-pinACwiringofthemeter.
l TheCTblackandwhitecablesarecorrectlyconnectedtothe6-pinconnectoronthemeter:
SolarEdge-StorEdge Installation Guide MAN-01-00262-1.3
94
Meter Troubleshooting