12 TS 500i
3.3 Solenoid valve / Water system
Problem Cause Remedy
No water supply Solenoid valve does not react even 
though the control panel was 
actuated
Run test with STIHL MDG 1, 
replace solenoid valve if necessary
Banjo screws (water nozzles) are 
very dirty
Clean the banjo screws, replace if 
necessary
Control panel damaged Run test with STIHL MDG 1, 
replace control panel if necessary
Water volume too low even though 
it has been increased via the 
control panel
Banjo screws (water nozzles) are 
very dirty
Clean the banjo screws, replace if 
necessary
Water hose kinked or damaged – 
also check water supply hose 
Check hose clips, water hose and 
seals, replace if necessary
Manifold for hose connection is 
clogged
Check manifold and clean (rinse 
screen), replace if necessary
Control panel damaged Check control panel with STIHL 
MDG 1, replace if necessary
Water supply even though machine 
has been switched off
Solenoid valve is damaged or jams 
– solenoid valve no longer closes
Check solenoid valve, replace if 
necessary
Leaks in the water system O-ring and / or seal on water 
attachment damaged
Replace O-ring and seal, replace 
whole water attachment if 
necessary
Hose clips open or damaged or 
hose damaged
Close hose clips, replace if 
necessary, replace damaged hose