Service and Support
166 Operating and Programming Manual
Need a repair?
If you‘re fairly experienced with our product and are sure you need a unit
repaired, you can Request a Repair from this site or by downloading the form
offered at the link and sending it to the e-mail address in the form. If you‘re not
certain about the problem, we suggest you try phoning Technical Support first to
troubleshoot the issue and be certain a repair is necessary.
If you need status, repair pricing, expected turnaround time or other information
about your repair, call one of the above Customer Assistance Center numbers.
When calling the worldwide, or USA-based number, select Option 3 at the first
prompt. Telecom Solutions Division customers should then select Option 1;
Timing, Test and Measurement Division customers should then select Option 2.
How do I know which division to call about my product?
Repair Administration personnel are available by phone 8 AM to 5 PM Pacific
Time (USA) weekdays through the Main Customer Assistance Center number
above and 8 AM to 5 PM Central European Time, weekdays, at the Europe,
Middle East and Africa number. For more information about repairs, advance
replacements and warranty coverage, click here.
What about other kinds of service?
Do you need training, installation, on-site maintenance, advance replacement
support, planning, design or other services related to your Symmetricom products?
Our Global Services division offers services to help you lower costs ensure
quality and save time. Our team of dedicated specialists includes many former
customers and we provide all-inclusive statements of work that guarantee the
price we quote won‘t change. Whatever the need, we‘re willing to help. Call us
at one of the Customer Assistance Center numbers above. Whatever the need,
we‘re here to help with a dedicated team of experienced professionals.
Comments, complaints and suggestions are always gladly accepted.
customer_relations@symmetricom.com
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