Service and Support
Operating and Programming Manual 165
Service and Support
Symmetricom Customer Assistance Centers are a centralized resource to handle
your entire customer needs.
Customer Assistance Center Telephone Numbers:
Worldwide (Main Number): 1-408-428-7907
USA, Canada, Latin America including Caribbean, Pacific Rim including Asia,
Australia and
New Zealand: 1-408-428-7907
USA toll-free: 1-888-367-7966 (1-888-FOR-SYMM)
Europe, Middle East & Africa: 49 700 32886435
Technical Support can be obtained either through the Online Support area of this
website, or by calling one of the above Customer Assistance Center numbers.
When calling the worldwide, or USA-based number, select Option 1 at the first
prompt. Telecom Solutions Division customers should then select Option 1;
Timing, Test and Measurement Division customers should then select Option 3.
How do I know which division to call about my product?
Technical Support personnel are available by phone 24 hours a day, 7 days a
week through the Main Customer Assistance Center number above and from 8
AM to 5 PM Central European Time, weekdays, at the Europe, Middle East and
Africa number.
Customers who have purchased Technical Support Contracts may e-mail
support requests to:
support@symmetricom.com (Americas, Asia, Pacific Rim)
emeasupport@symmetricom.com (Europe, Middle East, Africa).
Customer Service
For quotations, order placement, order scheduling or status, to schedule services
or to reach your account manager or customer service representative call one of
the above Customer Assistance Center numbers. When calling the worldwide,
or USA-based number, select Option 2 at the first prompt. Telecom Solutions
Division customers should then select Option 1; Timing, Test and Measurement
Division customers should then select Option 2. How do I know which division
to call about my product?
Customer Service personnel are available by phone 7 AM to 5 PM Pacific Time
(USA) weekdays through the Main Customer Assistance Center number above
and 8 AM to 5 PM Central European Time, weekdays, at the Europe, Middle
East and Africa number.
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