ACD & UCD Groups: Primary Log-in (ACD only) 10 FlexSet 120/280 User Guide
Display Message Key LED
ACD & UCD Groups: Primary Log-in (ACD only) #1442
This feature allows defining one of your ACD groups as having priority over
other groups of which you are a member. Once you have logged in to your
primary group, waiting calls are always routed to you from this group first.
Only when no more calls are waiting on the primary group queue, do you
receive calls from your other groups.
Note: If you did not define any group as primary or logged out from the
primary group, then the first group you logged into (see page 8) is
defined as primary by the system.
To log-In to the Primary Group:
1. Press [PRIMARY LOG-IN] or dial feature code #1442. ENTER ACD#
LOGIN OFF
2. Dial your ACD group number. PRIMARY (
acd
#)
LOGIN ID:
xxxx
OFF
3. Dial activation code . ASSIGN (
acd
#)
LOGIN ID:
xxxx
ON
4. Listen for the confirmation tone.
Notes:
1) Some ACD/UCD groups may require you to define an ID number
before logging in to the group (see page 6).
2) Only one group can be marked as your primary group. When you
log in again on a different group as primary, the previous primary
log-in is overridden.
3) The PRIMARY LOG-IN key can be programmed with #1442 plus
an ACD group number to use the key as an on/off switch.
4) On logging in to mark a group as primary, you are also logged in
as a member of the group (see page 8).
X = ID number (displayed only when required)
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