Teknic, Inc. - 11 - ClearPath Quick Start Guide rev.2.2
Before you seek technical assistance:
The status LED on the back is not lit, and my ClearPath apparently has no power.
• Plug in and turn on power supply.
• Connect power cable to ClearPath.
• Check power supply fuse (if any).
• Verify wall outlet is powered and no circuit breakers are tripped.
• If you accidentally reversed DC power to your ClearPath, it is probably
damaged.
The status LED is working, but my ClearPath and PC are not communicating.
• Disconnect the USB cable from ClearPath and your PC, close MSP, restart MSP,
and reconnect the USB cable.
• Are you using a USB 3.0 port? Try a USB 2.0 port or a USB 2.0 hub plugged
into a USB 3.0 port. ClearPath is compatible with fully compliant USB 3.0 ports,
however there are known issues with the USB 3.0 ports made by certain
manufacturers.
Auto-tune failed to complete.
• Check to see if more than one version of MSP is installed on your computer.
Always uninstall older versions of MSP before upgrading.
• If your power supply is a switcher or an underpowered “bulk” linear supply with
insufficient current and/or capacitance, and cannot tolerate regenerated
energy, you’ll have problems running Auto-tune. ClearPaths can operate
between 24 and 75 VDC, but they require adequate power to do so.
My ClearPath is experiencing shutdowns.
• A shutdown seldom means your ClearPath is broken or defective.
• Shutdowns with yellow or green blink codes usually mean that ClearPath is
reporting
a problem, but it is unlikely to
be
the problem. Connect ClearPath to
your PC running MSP and look in the “Exceptions” field to see what’s being
reported.
• Check the ClearPath User Manual (Appendix A) for blink code details, clues,
and possible fixes.
• If you see a shutdown accompanied by a red flashing LED and cannot clear it,
you’ll probably have to return your ClearPath for repair or replacement. Check
the Teknic website for repair/return information.
How do I restore my ClearPath to its factory default settings?
If you need to return ClearPath to its original state (i.e., configured exactly
how it was shipped to you), use
File>Reset Config File To Factory Defaults
. All
parameters and settings will be over-written and ClearPath will be returned to
its default factory configuration.
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General