tell Adapter2 - General Information about the Notification Process

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1.5.1 General information about the notification process
The device sends notifications based on own events available in the device, and based on the
configuration of the connected alarm system’s events.
There are 4 event categories available in the device: input events, service events, custom events,
and alarm system events.
• Input events: Input events are generated by triggering the contact inputs on the device.
• Service events: Service events are generated automatically by the device, such as error
events, own periodic test report, or events on reaching different configured limits.
• Custom events: Custom events are generated by freely configurable commands sent to the
device in a text message. Custom events and commands can be configured optionally in the
device.
• Alarm system events: Alarm system events are Contact ID messages received from the
connected alarm system via the device’s simulated phone line input.
When an event is generated, the device starts the notifications and controls configured for that
event. The order of notifications corresponds to the order in which the events occurred.
➢ Reporting to a remote monitoring station
You can assign one from the notification templates configured in advance to each event.
In a notification template you can configure, which of the configured monitoring receivers should
be notified, and with what priority. Backup reporting by SMS can also be set for the case when
reporting fails to all the selected receivers. Reporting a given event will thereby be performed
according to the notification template associated with it. Regarding events received from the
connected alarm system, it is possible to filter events by event code, partition, and zone number.
Thereby, you can add a filter for a group of events or even a specific event, of which reporting can
be configured likewise, by assigning a notification template customized as needed. Furthermore,
depending on the device settings, as a backup option, the alarm system can also send reports via
DTMF based voice call to a landline receiver, by dialing a specific phone number.
➢ Notification sending to users
Regardless of reporting to remote monitoring station, you can configure notifications for users
by call, SMS, Push message or e-mail (depending on the product model).
Reporting to remote monitoring station has priority against notification of users. The device sends
the events simultaneously to the configured IP addresses. It sends the ACK signal towards the
alarm control panel only when it receives the ACK from at least one of the configured receivers
(IP addresses). Regardless to this, event sending continues towards the other receivers. If the
device does not receive an ACK signal from any of the configured receivers, it tries to report the
event for up to 10 minutes. If reporting to the configured IP addresses fails for the mentioned
10 minutes, the device stops reporting the event and will no longer send notification on the given
event, but the event will be shown in the event logs.