Voice Processing
Mailbox Editor Screens
4-42 Strata CIX Voice Mail Programming 01/07
Table 4-9 Menus Tab Screen Fields
FIELD DESCRIPTION
Mailbox Header See “Mailbox Header” on page 4-9 for field definitions.
Menu Applications
One~Nine, Zero
Menu Applications define the destination the call is sent or the special application to
be executed when the caller presses 1 of the 10 possible menu options while
listening to the greeting of this mailbox. Menus can accommodate an unlimited
number of special applications.
Each mailbox may reference up to 10 single-digit menu selections. Each menu
selection may be assigned to a particular mailbox. If the caller dials an assigned
menu selection, voice mail executes the defined application. In voice mail to have a
single-digit selection send a caller to another extension, the application TRANSFER
is used. Voice mail processes unassigned menu digits normally. For example, if the
menu digit 0 is not defined and the caller dials 0, voice mail selects Mailbox 0
(typically, the operator).
A special function mailbox set up for customer service using menus can be defined
as follows. For Sales Assistance, press
1; for Product Information, press 2; for
Service, press
3; or press 0 for the operator. The menu set up would look like:
1:TRANSFER 222 2: TRANSFER 350 3: TRANSFER 516
4: 5: 6:
7: 8: 9:
0: TRANSFER 240
If the caller selects 1 (Sales Assistance), the call is transferred to Mailbox 222. If the
caller selects 2 (Product Information), the call is transferred to Mailbox 350. If the
caller selects 3, the call is transferred to Mailbox 516 (Service). If the caller selects 0
(Operator), the call is transferred to the customer service secretary at extension
240. If the caller presses a menu digit that does not contain a mailbox number, the
call is transferred to that mailbox (e.g., presses 7, caller is transferred to Mailbox 7).
Possible values: An existing application available from field’s drop-down menu.
Default: blank
Associated Parameter for
Menu Applications
One~Nine, Zero
Associated parameter for the Menu application. This field can contain alphanumeric
characters.
Possible values: blank, another mailbox
Default: blank
Voice Command Select from the drop-down list the voice command to execute this application.
Voice Menu If this option is checked, call screening is turned on. If not, call screening is disabled.
Default: Disabled (unchecked)
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